99 bet's commitment to responsible gaming
Entertainment is at its best when it stays in control. 99 bet believes every player has the right to keep themselves safe — and we are here to support you in doing that.
Our core principles
99 bet is a form of entertainment — not a source of income. We believe the enjoyment of playing is complete only when a player participates consciously, within a set budget, and in a sound state of mind. Excessive gambling can have serious effects on a person's financial, family, and personal life.
For this reason, 99 bet actively maintains a set of tools and policies to help you manage your gaming habits. Under our Terms and Conditions, every member is required to follow these guidelines.
Remember: placing more bets to recover losses is never a solution. If you feel gaming is getting out of your control, use the tools and support options below.
Age limit: To open an account at 99 bet and participate in any casino or betting activity, you must be 21 years of age or older. Creating or operating an account in the name of a minor is strictly prohibited.
- Age is verified at the time of account registration; signing up with incomplete or false information is prohibited.
- Only one account may be opened per person; operating multiple accounts may result in all accounts being closed.
- We proactively reach out to members if excessive or problematic behaviour is detected.
- Your personal information is kept secure in accordance with the 99 bet Privacy Policy.
- If a member requests self-exclusion, we process it promptly and with full respect, and no promotional messages are sent during that period.
Tools to keep yourself safe
99 bet provides several practical tools that you can use at your own discretion. Contact our 24/7 live chat to use any of these tools.
Set a deposit limit
Set a limit on how much you deposit per day, week, or month. You will not be able to deposit beyond the set limit — this is a direct way to protect your budget.
Set a bet limit
Decide in advance the maximum amount you will wager within a given period. Once that limit is reached, the session will automatically pause.
Session time limit
Set how long you play in one sitting. Once the set time has passed, an automatic alert will appear and the session will pause.
Temporary break (cooling-off)
You can temporarily close your account for a set number of days — from 1 day up to several weeks. No deposits or bets can be placed during this time.
Self-exclusion
If you want to exclude yourself from 99 bet for a longer term or permanently, let us know directly via live chat or email. We act on requests promptly.
Activity history
You can view your deposit, withdrawal, and betting history at any time. Having a clear picture of your spending helps you make responsible decisions.
Warning signs of problem gambling
If any of the following apply to you or someone close to you, it is time to seek help.
Repeatedly placing larger bets to recover losses and being unable to stop, thinking "just one more time."
Spending money needed for household expenses, or borrowing or taking loans to gamble.
Hiding your gambling from family or friends, or getting angry when they express concern.
Spending excessive time gambling instead of attending to work, studies, or family responsibilities.
Feeling restless, irritable, or stressed when unable to gamble.
Repeatedly trying to stop gambling but failing, and being unable to rely on your own willpower.
Ways to get help
Asking for help takes courage. You do not have to face this alone — support from family, friends, and professionals is always available.
99 bet live support
Contact a support representative directly at any time in Bengali or English through our 24/7 live chat service. Requests for self-exclusion, limit setting, or account closure can be made directly via live chat.
Contact by email
You can also reach us by email. Our support team responds in Bengali to any requests or questions related to responsible gaming. Email address: [email protected]
Family and friends
Talk to the people close to you. Support and understanding from family can often make a significant difference. If they raise a concern, listen to them — they are saying it because they care about you.
Professional counselling
Speak with a mental health specialist or counsellor. Many hospitals and welfare organisations in Bangladesh offer mental health counselling services. Behavioural change is much more effective with guidance from a professional.
Understand yourself, make your own decisions
Read our FAQ to learn more about responsible gaming. Being aware of your own behaviour and making decisions when needed is the most important step.
Practical tips for responsible gaming
Before you come to 99 bet, ask yourself a few questions: how much can you spend today? How much are you willing to lose before you stop? How long will you play? Starting with these limits in mind makes it much more likely that your gaming stays in control.
Never play when you are tired, under stress, or have been drinking. In these states your judgement is reduced and it becomes easier to make decisions outside your budget.
Winning and losing are both normal. A winning streak will not last, and neither will a losing streak. Each bet's outcome is independent — a loss cannot be recovered by the next bet, so keep that in mind.
Set a monthly entertainment budget for yourself and stay within it. If the budget runs out, the wisest decision is not to play again that month.
Be careful that underage family members cannot access your logged-in account on your device. If you share a device, log out every time.